Real constraints, measured outcomes
We are early, so this is a short list rather than a long one. Each entry states the constraint the client was under, what we shipped, and what changed — with figures we can stand behind.
Self-serve booking, and an AI that isn’t allowed to guess
A women-led travel company running trips since 2016. We designed and built their platform end to end — self-serve booking for fixed-date tours, a tracked enquiry pipeline for custom packages, and Appu, an assistant that checks every figure against live data before it answers.
01Diagnose
Every trip ran through the team. An enquiry came in, someone priced it by hand, and nothing showed which enquiries had been left waiting — so the business could only grow as fast as the team could reply.
02Design
- Self-serve booking for fixed-date tours, with seats held during checkout and released automatically if payment doesn’t complete
- Payments and instalments through Razorpay, settled by one code path shared by checkout and every payment webhook
- Prices and traveller details frozen at booking, so a later tour edit never changes what a customer paid
- Cancellations with four outcomes — seat transfer, travel credit, wait for a replacement, or refund
- Custom-package enquiries tracked against a 48-hour reply commitment, with an alert when one slips
- 24 transactional emails, every send logged and resendable from the admin
- A CMS the team runs themselves — tours, packages, offers, blog and FAQs — behind role-based access
Appu answers from the catalogue, and checks itself first
Appu is the assistant on every page. It answers questions about tours, dates and prices using only published data. Before a reply is shown, a second pass extracts every figure in it and checks each one against the data the answer was built from. If a number can’t be traced, the reply is replaced with a safe one instead of being sent.
- Answers only from published tours, packages and policies
- Every figure verified against source data before it is shown
- Anything that needs a commitment — a price, a date — goes to a person
- Model chosen by measurement: replies in 1–4 seconds, down from 6–9
03Deliver
- Timeline
- Feb → Sep 2026
- Payment settlement paths
- 1
- Transactional emails
- 24
- AI reply time
- 1–4 s
automated tests across the platform
Counted from the project’s test suite, September 2026.
A short list, honestly presented
We would rather show work we can talk about in detail than a wall of logos we cannot. Ask us about anything here and you will get the version with the difficult parts left in.
Ask about an engagementTell us what you’re trying to build
An idea, a stalled project, or a system that has outgrown its architecture — send it over and we’ll tell you where we would start and whether we’re the right team for it.
- Response time
- Within one business day
- First call
- 30 minutes, no deck
Prefer to write first? Send the brief and we’ll come back with questions before we come back with a proposal.